FAQ: General
Any general questions you may have about our dispensers.
Is your water filter NSF certified?
Yes, our 3M filter has been tested and certified by NSF International against NSF/ANSI Standard 42 (reduction of aesthetic impurities such as chlorine taste/odour) and Standard 53 (reduction of parasitic cysts). Hence you can be assured that the filtered water you are drinking is safe and meets international quality standards for drinking water.
Which country is the Atlantic dispenser manufactured in?
The dispenser casing and system are developed and manufactured in China, whereas the 3M filter cartridge and head bracket are manufactured in the US. The final end product is assembled by our team in Singapore.
Do I need to top up water for the dispenser?
The Atlantic dispenser is connected directly to your water supply line, hence there is no need for you to top up any water or store bulky refill bottles. This makes it extremely convenient for all users.
Does the Atlantic dispenser consume a lot of electricity?
The Atlantic dispenser is designed to be energy efficient. It will go into standby mode when not in use, and the electricity consumed during this mode is insignificant.
Is water being reboiled inside the hot water tank?
A thermostat helps to maintain the temperature of the hot water in the 85-90°C range. The water will only be reboiled when the thermostat senses that the water temperature is not hot enough.
If a large amount of hot water is dispensed out, how long do we need to wait to get hot water at 85-90°C again?
Waiting time is 3-5 mins, depending on how much water was dispensed previously. When water is being heated/boiled, the hot water LED indicator light (red) will switch off temporarily. Once the hot water is ready, the indicator light will switch on again.
If a large amount of cold water is dispensed out, how long do we need to wait to get cold water at 6-10°C again?
Waiting time is 10-15 mins, depending on how much cold water was dispensed previously. When water is being cooled, the cold water LED indicator light (blue) will switch off temporarily. Once the cold water is ready, the indicator light will switch on again.
Is there an alkaline water filter?
No. The Atlantic dispenser uses a high quality 3M filter which filters impurities from the water and maintains the pH level of the water supplied by PUB. The benefits of drinking alkaline water are not proven scientifically, hence we do not focus on alkaline filters.
What material are the water tanks made of?
The hot water tank and cold water tank are made of 304 stainless steel, which is extremely hygienic and safe as it does not emit any toxins or chemicals. It is also very durable.
Does the dispenser have a discharge outlet?
No. The dispenser doesn’t discharge water via any other outlet except from the designated water dispensing spouts. The drip tray should be maintained regularly to remove any excess water.
FAQ: Ordering
Questions regarding ordering a dispenser from us.
Can I trade in my existing dispenser to enjoy a discount?
Yes, you may trade in any floor standing water dispenser of any brand or model to enjoy a discount off your Trinken dispenser purchase.
Can I rent the dispenser if I only need it for a short time period?
Yes, we offer rental services for the Atlantic dispenser, the price varies depending on the rental duration. Any servicing or filter replacements during this period will be free.
Can I arrange for a site visit before purchasing?
Yes. You can contact us to arrange for a free site visit and consultation with no obligations! Our installer will assess the site conditions and recommend a suitable place to install the dispenser based on your requirements. Drilling may be required if you wish to conceal the water tubing.
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Alternatively, you may take some photos of the location where you would like to install the dispenser and send it to us. We will advise you on how to proceed from there.
Where can I view the dispenser?
You can visit our showroom for a product demo and try out the dispenser yourself. Simply contact us to let us know your estimated arrival time. We seek your understanding to avoid visiting us during the lunch hour period of 12-1pm.
FAQ: Delivery & Installation
Questions regarding the delivery and installation service that we provide.
What are the site requirements for the installation?
You will need a nearby water source and power point for the installation.
What is the lead time for installation?
Upon confirmation, we will deliver and install your water dispenser within 10 working days.
I need to relocate the dispenser. Can I do it myself?
Kindly contact us to do the relocation. We do not recommend that you do it yourself to prevent any accidental mishandling of the machine.
FAQ: Warranty & Maintenance
Questions regarding the warranty and maintenance of our dispensers.
Is there a warranty for the dispenser?
Yes, we offer a 1 year on-site warranty.
How many filter cartridges do I need to replace?
There is only 1 filter cartridge that you need to replace every 12 months, which is easy for you to track. Please contact Jestac to arrange for your filter replacement.
Do I need to service the dispenser?
Yes, annual servicing is recommended to keep your dispenser in tip-top condition. Our servicing package includes replacement of the filter cartridge, tank cleaning and replacement of the tubings.
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Kindly contact us to arrange for your servicing.
Do I need to do any self-maintenance for the dispenser?
We recommend that you clean the water dispensing spouts and drip tray at least once a week. Our installer will also show you how to perform these simple maintenance steps on the day of installation.
FAQ: Overseas Shipping
Questions regarding sale of our dispenser overseas.
Do you ship overseas?
For overseas orders, kindly indicate your intention to ship overseas when you contact us.